Returns

Cancellations and returns:

No Goods may be returned without Labineers's written consent, which is solely at Labineers's discretion.

Standard lines held in stock by Labineers or selected suppliers may be cancelled at any time up to picking and packing for dispatch. After this they can be returned within 14 days of delivery. The customer is responsible for returns shipment and insurance. A variable restock fee on returned items will be charged between 15-50%, depending on the product, supplier or manufacturer.

Returned products must be unused, unopened and in re-saleable condition. Personalised, bespoke, special-order products cannot be returned. Discontinued or expired items cannot be returned.

The customer must obtain a return goods authorisation (“RGA”) and be informed of return conditions/charges/fees before returning items

Custom, bespoke or non-catalogue items cannot be cancelled once the order has been placed. Standard products not stocked at Labineers may be rejected or, alternatively, be subject to cancellation fees.

All Cancellation requests, returns or modifications of any Order must be approved in writing by Labineers. Labineers reserve the right to request the Customer's full indemnification as a condition for granting consent. This indemnification shall cover all losses (including loss of profit), costs (including labour and material costs), damages, charges, and additional expenses, including administrative costs incurred by Labineers due to such cancellation or modification.

The Customer is responsible for all costs associated with returning Goods, including freight, insurance, and other expenses.